Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"8d838e4714d191b190289e08d895aa9aa77d9344_lout","branding":{"id":"3","key":"scs","name":"Seoul Commerce Support","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0065de","headerLinkHoverBGColor":"#0065de","headerBadgeColor":"#0065de"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/fa66bc6f-012f-4f01-8474-c0a5b7ae5ce3/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMGQ0NjkwMC00ZmUxLTRhNzAtODQ4NS0yZTA5NjFiMGFiYzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmZhNjZiYzZmLTAxMmYtNGYwMS04NDc0LWMwYTViN2FlNWNlMyI6WyJyZWFkIl19LCJleHAiOjE3Nzk2Nzc1NTMsIm5iZiI6MTc3OTY3Njk1M30.-SQn5A4st9PDY6HdBeUkXiQTBviMjHXxvh-ju6rFs_M&client=10d46900-4fe1-4a70-8485-2e0961b0abc1&mode=fit","logoId":"fa66bc6f-012f-4f01-8474-c0a5b7ae5ce3","isLogoAvailable":true,"helpCenterTitle":"Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#109ee0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMGQ0NjkwMC00ZmUxLTRhNzAtODQ4NS0yZTA5NjFiMGFiYzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3Nzk2Nzc1NTMsIm5iZiI6MTc3OTY3Njk1M30.X2JD1AMsqZSkJ2WaLiEZKEGSV_Md_dnJMwNrAPrbpuQ&client=10d46900-4fe1-4a70-8485-2e0961b0abc1&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#46b3e2","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"3","key":"scs","projectId":10009,"serviceDeskId":3,"name":"Seoul Commerce Support","description":"<p>Welcome! You can raise a request for Seoul Commerce Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"15","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://support.jira.seoulcommerce.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[3],"key":""},{"id":"17","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://support.jira.seoulcommerce.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[3],"key":""},{"id":"86","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Emergency Support</p>","icon":10540,"iconUrl":"https://support.jira.seoulcommerce.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[3],"key":""},{"id":"18","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://support.jira.seoulcommerce.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[3],"key":""},{"id":"12","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://support.jira.seoulcommerce.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[3],"key":""},{"id":"16","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://support.jira.seoulcommerce.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"13","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://support.jira.seoulcommerce.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"19","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://support.jira.seoulcommerce.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"General"}],"orderMapping":{"3":[86,12,17,18,15]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"647404c4-7ff9-303b-b38d-645607f25ade","appLinkName":"","appLinkUrl":"","spaceKey":"SCS","spaceName":"Seoul Commerce Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SCS","serviceDeskId":3,"kbLinkDomainURLs":["https://seoulcommerce.atlassian.net","https://support.jira.seoulcommerce.com"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SCS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMGQ0NjkwMC00ZmUxLTRhNzAtODQ4NS0yZTA5NjFiMGFiYzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tMTYyMzk2NzgxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Nzk2NzgxNTMsIm5iZiI6MTc3OTY3Njk1MywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.HeqXMLxDKJAogUGcrQ04LrDLfqusrG9t2DKkfOtpKMw","targetCollection":"upload-user-collection-162396781","endpointUrl":"https://api.media.atlassian.com","clientId":"10d46900-4fe1-4a70-8485-2e0961b0abc1","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"2b067933-42ca-4630-9a18-f1c9663e9e9f","name":"Korean Payment Gateways","categoryUrl":"https://support.jira.seoulcommerce.com/servicedesk/customer/portal/3/topic/2b067933-42ca-4630-9a18-f1c9663e9e9f","lastUpdated":"1724299216695","createdAt":"1724298488737"},{"id":"cc124ad0-d720-4aed-9857-9308912ba52c","name":"User Authentication","categoryUrl":"https://support.jira.seoulcommerce.com/servicedesk/customer/portal/3/topic/cc124ad0-d720-4aed-9857-9308912ba52c","lastUpdated":"1724299313137","createdAt":"1724298512990"},{"id":"73105db7-27ba-480e-b51a-597bfc1b381d","name":"Communication & Marketing","categoryUrl":"https://support.jira.seoulcommerce.com/servicedesk/customer/portal/3/topic/73105db7-27ba-480e-b51a-597bfc1b381d","lastUpdated":"1724299358087","createdAt":"1724298526158"},{"id":"e4fffa7b-e70f-4c3c-ba99-462e25e73bc4","name":"Shipping & Address Management","categoryUrl":"https://support.jira.seoulcommerce.com/servicedesk/customer/portal/3/topic/e4fffa7b-e70f-4c3c-ba99-462e25e73bc4","lastUpdated":"1724299402753","createdAt":"1724298539174"},{"id":"61510f20-fd8b-4524-b574-2462434cc231","name":"Korean Marketplaces","categoryUrl":"https://support.jira.seoulcommerce.com/servicedesk/customer/portal/3/topic/61510f20-fd8b-4524-b574-2462434cc231","lastUpdated":"1724299480449","createdAt":"1724298555207"}]}},"reqCreate":{"id":17,"projectId":10009,"issueType":{"id":"10008","name":"Bug"},"form":{"name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","intro":"<p>Tell us the problems you're experiencing.</p>","instructions":"","icon":10545,"iconUrl":"https://support.jira.seoulcommerce.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Summarize the bug briefly.","descriptionHtml":"<p>Summarize the bug briefly.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Provide as much detail as possible about the bug","description":"Please provide details of the problems you are having.","descriptionHtml":"<p>Please provide details of the problems you are having.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/17","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/17","calendarParams":{"firstDay":0,"date":"2026-05-25T11:42:33+0900","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"647404c4-7ff9-303b-b38d-645607f25ade","appLinkName":"","appLinkUrl":"","spaceKey":"SCS","spaceName":"Seoul Commerce Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SCS","serviceDeskId":3,"kbLinkDomainURLs":["https://seoulcommerce.atlassian.net","https://support.jira.seoulcommerce.com"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMGQ0NjkwMC00ZmUxLTRhNzAtODQ4NS0yZTA5NjFiMGFiYzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tMTYyMzk2NzgxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Nzk2NzgxNTMsIm5iZiI6MTc3OTY3Njk1MywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.HeqXMLxDKJAogUGcrQ04LrDLfqusrG9t2DKkfOtpKMw","targetCollection":"upload-user-collection-162396781","endpointUrl":"https://api.media.atlassian.com","clientId":"10d46900-4fe1-4a70-8485-2e0961b0abc1","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}